Privacy policy

This Privacy Policy explains how CARGOLAND FOOD NIGERIA LIMITED collects, uses, discloses, and protects the personal information of users who visit our website and purchase our food products in Nigeria. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We may collect the Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:


Name

Email address

Phone number

Delivery address

Payment details

Purchase history

Device and browser information (automatically collected):Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services when you contact us.

Sensitive Information. We do not process Sensitive information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information.


Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment details (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by the vendor.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account.

[Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

  •  Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's bluetooth, calendar, camera, own, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.]

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. How We Use Your Information
We use your information for the following purposes:

  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. 
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
  • To communicate with you about your orders or inquiries
  • To comply with legal obligations


3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:

Trusted third‑party logistics providers for delivery

Payment processors to handle transactions

Government authorities when legally required

4. Data Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.


5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. You can modify your browser settings to decline cookies if you prefer.


6. Your Rights
You have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Withdraw your consent to our use of your data (where applicable)

To exercise these rights, please contact us at info@cargolandfood.com

7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

8. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors.


9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.


10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:CARGOLAND FOOD NIGERIA LIMITED, info@cargolandfood.com, 08127631001

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under Nigerian law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.